Refund policy

RETURN AND REFUND POLICY

We accept return requests made within 30 days after your order is delivered.

ELIGIBILITY
To qualify for a return, the product must be unused, unopened, in its original sealed packaging, and in the same condition in which it was received. You must also provide your receipt or other proof of purchase.

Because Halo Dot products are personal-care and hygiene products, opened or used products, products with a broken or missing seal, and individual patches removed from their packaging cannot be returned unless they arrived damaged, defective, or incorrect.

STARTING A RETURN
Email info@halodots.com before sending anything back. If your return is approved, we will provide return instructions. Approved returns should be sent to:

Halo Dot Inc.
2011 Lemoine Avenue, Suite 201
Fort Lee, NJ 07024
United States

Items returned without prior authorization may not be accepted. Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. If we provide a prepaid label for another type of return, its cost may be deducted from the refund. Original shipping charges are non-refundable unless the return resulted from our error.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order when it arrives. Contact info@halodots.com within 7 days of delivery if an item is damaged, defective, or incorrect. Please include your order number and clear photos so we can evaluate the issue and make it right.

NON-RETURNABLE ITEMS
Opened or used personal-care products, products with broken seals, gift cards, and final-sale items cannot be returned, except where required by law.

EXCHANGES
We do not process direct exchanges. The quickest option is to return an eligible item and place a new order after the return is accepted.

REFUNDS
We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. Contact info@halodots.com if more than 15 business days have passed since we approved your refund.

EUROPEAN UNION CUSTOMERS
If an order is shipped into the European Union, applicable law may provide a 14-day cancellation right. Returned goods must be unused, unopened, and in their original packaging, except where applicable law provides otherwise.