Shipping policy

SHIPPING POLICY

ORDER PROCESSING
Orders are typically processed within 1–3 business days, excluding weekends and U.S. holidays. Processing may take longer during launches, promotions, or periods of unusually high order volume. You will receive a confirmation email after ordering and a shipping confirmation with tracking information when your order leaves our facility.

SHIPPING RATES AND DELIVERY ESTIMATES
Available shipping methods, rates, and estimated delivery windows are displayed at checkout based on the destination and order contents. Delivery estimates begin after the order has been processed. They are estimates only and are not guaranteed.

DOMESTIC SHIPPING
We ship eligible orders within the United States to the address provided at checkout. Customers are responsible for entering a complete and accurate delivery address.

CANADA AND INTERNATIONAL SHIPPING
We ship to Canada and to other destinations only when an available shipping option is shown at checkout. International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless checkout states otherwise, these charges are the customer's responsibility and are not included in product or shipping prices.

TRACKING AND CARRIER DELAYS
Tracking information may take up to 48 hours to update after a label is created. We are not responsible for carrier delays, customs processing delays, severe weather, service interruptions, or other events outside our reasonable control, but we will help you investigate delivery issues.

INCORRECT ADDRESSES AND RETURNED PACKAGES
Contact info@halodots.com as soon as possible if your shipping address is incorrect. We cannot guarantee changes after an order enters processing. Additional shipping charges may apply if an order is returned because the address was incomplete, incorrect, refused, or undeliverable.

LOST, DAMAGED, OR MISSING ORDERS
If tracking shows a package as delivered but you cannot locate it, check with household members, neighbors, building staff, and the carrier first. Then contact info@halodots.com with your order number. Report packages that arrive damaged or with missing or incorrect items within 7 days of delivery and include clear photographs when possible.

CONTACT
For shipping questions, email info@halodots.com.